FAQS
How long does it take for My Order to Arrive?
Items are handmade. Each item is made within its processing time. Processing times vary from 1 - 4 weeks. All items are fulfilled in order of First Ordered, First Processed.
Items are handmade. Each item is made within its processing time. Processing times vary from 1 - 4 weeks. All items are fulfilled in order of First Ordered, First Processed.
Once shipped - delivery time and arrival are out of my hands. Tracking numbers are provided. However, estimated times are solely dependent on the postal service + carrier.
Does the processing time include delivery time?
No - processing time is the amount of time it may take for your order to be handcrafted and packaged ONLY. Delivery times may vary once shipped.
[Processing times are listed on each listing]
Do you take custom orders for tumblers/apparel?
Spontaneous announcements for custom orders are announced on Social Media! There will be allotted times of open availability and moments when custom orders will be closed. Stay updated for custom order availability on Instagram, Facebook, and TikTok - and subscribe for SMS/Email notifications!
Do you accept Returns, Exchanges or Cancellations?
Due to COVID-19 and sanitary guidelines, all items are FINAL SALE. If your item is stolen, lost or has gone missing via transit - I genuinely sympathize with you. Unfortunately, no replacements/refunds can be made.
Due to COVID-19 and sanitary guidelines, all items are FINAL SALE. If your item is stolen, lost or has gone missing via transit - I genuinely sympathize with you. Unfortunately, no replacements/refunds can be made.
Please purchase with confidence.
I have not received my package.
Wollongong Handmade is NOT RESPONSIBLE for your package once the item is shipped. Tracking options are available. I am under no obligation or responsibility once the item(s) have been shipped.
Wollongong Handmade is NOT RESPONSIBLE for your package once the item is shipped. Tracking options are available. I am under no obligation or responsibility once the item(s) have been shipped.
For packages that are lost or stolen during transit, please be sure to contact your local Australia Post office to file a claim and answer any questions or concerns you may have. Wollongong Handmade is NOT RESPONSIBLE for lost or stolen packages via transit. Your purchase is your written agreement.
My Item(s) arrived Damaged.
Shipping Insurance Protection is available to opt in at checkout for packages that are damaged during transit - if the order is not covered by Shipping Insurance - contact Australia Post to file a claim + answer any questions you may have.
Orders that are covered with Shipping Protection Insurance, and have been damaged during transit - please feel free to contact us via email at info@wollongonghandmade.com.au
[Claims are subject to approval or denial depending on circumstance]
Does Wollongong Handmade ship Internationally?
Yes! However, not worldwide. Reaching for that goal one day! International Countries are responsible for any import duties/fees that may be incurred with purchases. If you are in a particular country that are unable to order from my shop - please feel free to message info@wollongonghandmade.com.au and let me know your country! I'll be sure to add it to the International Shipping list!